I fitted a Premier Elite Panel in a previous house.
When we moved we brought it with us and had it professionally installed.
We now have a problem with the SmartCom which was supplied and installed in June 2019.
Shortly after installation Texecom issued a firmware upgrade.
The installer believes the firmware upgrade should solve the problem, but there will be a callout charge. The system worked ok until a couple of months ago on the existing firmware.
Is this fair?
When we moved we brought it with us and had it professionally installed.
We now have a problem with the SmartCom which was supplied and installed in June 2019.
Shortly after installation Texecom issued a firmware upgrade.
The installer believes the firmware upgrade should solve the problem, but there will be a callout charge. The system worked ok until a couple of months ago on the existing firmware.
Is this fair?