Recent content by hy288

I would imagine my priority setting must be low. Looking into this, it’s recommended that it’s set low for graded systems. So in short it sounds like the behaviour I’m experiencing is actually normal - as per what sparkymarka advised. So guess I just have to live with that feature…. Thanks...

Are you suggesting that his office uses something like a digi WiFi module for app functionally only (and no arc connectivity)? Hence that’s why his app does not disconnect once set or unset. Hence not a digi air connected (cellular) module like what we have, where it allows both app and arc...

We have a csl digi air connected for comms. Like I said, the installer tried this on his office setup and it did not force him to log out after he unset his office alarm via the home control app. However the behaviour is different on our setup? We get automatically logged out after set or...

All sorted now....Dont know what the fix was but some setting changes and now i get the arc calling each time we set and unset. All good. Thank you for the help! One thing that the installer couldn't figure out - When using the homecontrol app, on my setup it appears to initiate a forced...

Just to clarify, as our system isn’t making arc calls during system set/unset. Are we basically saying the arc will therefore not know what our alarm state is; and should there be an alarm trigger there’s a chance the arc may not correctly respond ie police response in a confirmed alarm? If...

Thanks! Yes the monitored setup is a police response. Hence, concerned that the setup was not quite right. So would it be recommended that i just reach out to the installer and get them to adjust the programming such that when i do a system set (regardless if its full or night) that it'll...

Yes correct, first screenshot (below) i took when the installer was present, and we armed the system. This appeared to do both Full set and Night set. However, it did not make sense to arm both full set and night set at the sametime i.e. full set is the same as night set with the exclusion of...

As it stands, I can only arm Full Set A or Night Set B. I can't arm multiple areas. I should add that on the day of the install, I came across an issue with the remote keyfobs later that day and some further changes were made. This meant that i am only able to arm Full set A or Night set B (I...

Yeah have contacted but waiting for them to get back to me.

Ok, tried doing a full set (via remote app). First instance I used a normal user and waited 5mins after arming then checked the logs and no arc checks. Second instance, I used the manager user and waited 2mins after arming and samething...no arc checks. For the experience installers, can I ask...

First time was remotely via app, and other time was via wireless keyfob. However, over the last few days i've been arming via the remote app (and seeing the same behaviour i.e. no arc start/ok shortly after arming.) But as mentioned before, i do consistently see the arc start and arc ok logs...

In the first photo, I've armed the system and immediately it appears to have called the arc and confirmed i.e. 26/04/24 13:25:27 - Armed system 26/04/24 13:25:28 - ARC call start 26/04/24 13:25:29 - ARC call OK However, in the 2nd/3rd photo, I've armed the system but does not call the arc...

Hi, Recently got Homecontrol setup with our Arc monitored alarm. Can someone advise on what the following mean (assume it’s verifying connectivity to the Arc from our communicator) and should I expect to see this immediately after I arm the alarm? Arc call start; Arc call OK; Notice it doesn’t...

do you know what the arrangement is with these csl connected units? Unlike the digiwifi modules, I can’t easily find a price for this hardware. Are they only provided as part of a 12months ARC contract, so effectively the hardware is free w contract but installers would have to charge for their...

Anyone have experience of the CSL Connected modules on a pryonix EURO 46 panel. Would I be correct to understand that a CSL Connected module will provide BOTH ARC connectivity for signalling and also HomeControl2.0 App functionality via this SIM based module? i.e. Two for the price of one...